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Confidentiality

Privacy Policy

Data confidentiality is of great importance to Laines Péché Mignon (Utopique Créations Inc.) and we want to be open and transparent in the processing of your personal data.

Laines Péché Mignon (Utopique Créations Inc.) has therefore adopted a policy regarding how to process and protect your data.

This policy includes the following policies:

  • General Privacy Policy
  • Access to your information
  • Marketing Privacy Policy
  • Privacy Policy Related to Contests
  • Privacy Notice: Development and Improvements
  • Prevention of abuse and crimes
  • Cookies
  • Our responsibility

General Privacy Policy

 

WHO CONTROLS YOUR PERSONAL DATA?

The Quebec company Laines Péché Mignon (Utopique Créations Inc.) controls the personal data you submit to us and is responsible for it in accordance with applicable data protection law.

Utopian Creations Inc.

535 Rue Samuel de Champlain #250, Boucherville, Quebec J4B 6B6

melle@lainespechemignon.com

WHERE DO WE STORE YOUR DATA?

Our site is hosted by: Shopify Inc., whose headquarters are located at the following address:

151 O'Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada

The host can be contacted at the following telephone number: +1 (613) 241-2828.

Who has access to your personal data?

Utopique Créations Inc. has access to your data. We never share or sell your data for commercial purposes with third parties outside of Utopique Créations Inc. or exchange it with them. Data shared with third parties is only used to provide our services to you. Below are the categories of third parties under each specific process.

What is the legal basis for data processing?

For any particular processing of personal data we collect from you, we will inform you whether providing personal data is legal or required to enter into an agreement, whether it is an obligation to provide personal data, and of the possible consequences if you choose to decline to provide it.

For what purposes do we use your personal data?

We will use your personal data to create and manage your personal account and to provide you with a relevant personalized experience relating to Laines Péché Mignon (Utopique Créations Inc.).

We will provide you with your order history and details, and allow you to set up your account (including your marketing preferences). We will also give you simple techniques for keeping accurate information up to date, such as contact and payment information. In addition, we will allow you to save items to your shopping cart, offer recommendations such as color or fiber selection, and allow you to rate and review products you have purchased from us.

To provide you with relevant product recommendations, Laines Péché Mignon (Utopique Créations Inc.) will process your browsing on our digital platforms on our website, your purchase history and product reviews as well as the data you have submitted through your account.

What type of personal data do we collect?

We will always process your email address and password that you submit to us when you open a Laines Péché Mignon (Utopique Créations Inc.) account.

We will process the following categories of personal data if you choose to provide them to us:

  • Contact information such as name, postal address, email address and telephone number;
  • The country;
  • Your account settings;
  • Encrypted payment card information. We never have access to your payment information. It is encrypted at the time of payment by the Shopify or PayPal payment gateway and is never shared with Laines Péché Mignon (Utopique Créations Inc.)

We will process the following categories of personal data if you make a purchase:

  • Order history;
  • Delivery information;
  • Your payment history such as payment method (Credit Card or Paypal);

We will also process the following categories of personal data related to your cookies

  • Click history;
  • Navigation and browsing history;
  • Abandoned carts when you first log into your account.

Right to portability

When Utopique Créations Inc. processes your personal data by automated means with your consent or through an agreement, you have the right to obtain a copy of your data in a structured, commonly used and machine-readable format and transferred to you or to another person. This only includes personal data you have submitted to us.

Right of rectification

You can request to rectify or complete your personal data if it is inaccurate or incomplete.

If you have an account, you can modify your personal data through your account or membership pages, or by contacting us at melle@lainespechemignon.com.

Right to erasure

You can delete personal data processed by UTOPIQUE CRÉATIONS INC. at any time, except in the following situations:

  • You have a current file with Customer Service;
  • You have an order in progress that has not yet been delivered or has been partially delivered;
  • You owe money to UTOPIQUE CRÉATIONS INC., regardless of the payment method;
  • You have misused our services, or are suspected of having misused them, within the past four years;
  • Your debt has been assigned to a third party within the last three years, or one year in the case of a deceased customer;
  • Your credit application has been rejected within the last three months;
  • If you have made a purchase, we will retain your personal data in connection with your transaction for accounting purposes.

Right to object to data processing based on legitimate interest

You may object to the processing of your personal data based on a legitimate interest of Utopique Créations Inc. Utopique Créations Inc. will cease processing personal data unless we can find a legitimate reason for the processing that overrides your interest and your rights or claims.

Right of access to your personal data

Data transmitted to third parties is only used to improve the aforementioned services or for accounting purposes. When data is transmitted to our external accounting firm, your data is encrypted during transfer to maintain the security of your data.

Legal basis for processing your personal data

The processing of your personal data for your account is done on the basis of your consent when you create your Laines Péché Mignon (Utopique Créations Inc.) account. The processing of your personal data to provide you with relevant product information is done on the basis of our legitimate interest.

Right to withdraw your consent

You may withdraw your consent to us processing your personal data at any time. When you do so, your account will cease to exist and Laines Péché Mignon (Utopique Créations Inc.) will no longer be able to provide you with the aforementioned services.

Data retention period

We will retain your data for as long as you have an active Laines Péché Mignon (Utopique Créations Inc.) account.

You have the right to terminate your account at any time. If you choose to do so, your account will cease to exist and will be considered inactive. We will retain your personal data to comply with legal obligations and in the event of ongoing litigation.

After closing your account, your data will be deleted.

Right to object to the processing of your data

You can object to the processing of your personal data based on a legitimate interest of Laines Péché Mignon (Utopique Créations Inc.) by contacting melle@lainespechemignon.com Your account will then be deleted and we will not be able to offer you services.

WHAT ARE YOUR RIGHTS?

 

Right of access

You have the right to inquire about the personal data we hold about you at any time. You can contact Utopique Créations Inc., who will provide you with your personal data by email.

Right to object to direct marketing

You can object to direct marketing, including profiling conducted for direct marketing purposes.

You can opt out of direct marketing by:

  • Following the instructions in each marketing email
  • Changing your Laines Péché Mignon account settings
  • Write to us at melle@lainespechemignon.com

Right to complain to a supervisory authority

If you believe that UTOPIQUE CRÉATIONS INC. is improperly processing your personal data, you can contact us. You can also file a complaint with a supervisory authority.

Right of restriction

You may request that UTOPIQUE CRÉATIONS INC. limit the processing of your personal data in the following cases:

  • If you object to the processing of data based on a legitimate interest of UTOPIQUE CRÉATIONS INC.: UTOPIQUE CRÉATIONS INC. will limit any processing of this data pending verification of the legitimate interest.
  • If you have complained that your personal data is inaccurate, UTOPIQUE CRÉATIONS INC. must restrict any processing of that data pending verification of the accuracy of the personal data.
  • If the processing is unlawful, you can object to the erasure of personal data and request the restriction of their use instead.
  • If UTOPIQUE CRÉATIONS INC. no longer needs the personal data, but you need it to support a valid claim.

 

How to exercise your rights?

We take the protection of your data very seriously, which is why we have a dedicated customer service team dedicated to handling all your requests regarding your rights mentioned above. You can reach our team anytime at melle@lainespechemignon.com.

Data Protection Officer

We have appointed a Data Protection Officer to ensure that we process your personal data openly, accurately, and lawfully. You can contact our Data Protection Officer at melle@lainespechemignon.com and write DPO in the subject line.

Privacy Notice Updates

We may need to update our privacy notice. The latest version of our privacy notice is always available on our website. You will be notified of any material changes to the privacy notice, for example, the purpose of using your personal data, the identity of the controller, or your rights.

For what purposes do we use your personal data?

We will use your personal data to manage your online purchases at www.lainespechemignon.com by processing your orders and returns through our online services and by sending you notifications about the status of your order or in case of problems regarding the delivery of your items.

We will use your personal data to manage your payments.

We will also use your data to handle product complaints and warranty issues.

Your personal data is used to identify you, to validate that you are of legal age to shop online and to confirm your address with external partners.

We want to offer you different payment solutions and will conduct analyses to determine which payment solutions to offer you, including your payment history and credit checks.

What types of personal data do we process?

We will process the following categories of personal data:

  • Contact information such as name, address, email address and telephone number;
  • Payment information and payment history;
  • Credit information;
  • Information regarding orders.

If you have a laines péché mignon account, we also process your personal data submitted in connection with the account, membership, shipping and postal processing, such as:

  • Contact information such as name, address, email address and telephone number;
  • Purchase history;
  • Information regarding orders.

MARKETING PRIVACY POLICY

 

For what purposes do we use your personal data?

We will use your personal data to send you promotions, information, surveys and invitations via email, text messages, phone calls and postal mail.

To optimize your experience at UTOPIQUE CRÉATIONS INC., we'll send you relevant information, product recommendations, reminders about items left in your cart, and personalized offers. All of these excellent services take into account your previous purchases, the items you've clicked on, and the information you've submitted to us.

What types of personal data do we process?

We will process the following categories of personal data:

  • Contact information such as email address, phone number and postal code
  • The products and offers you clicked on.

If you have a Laines Péché Mignon account, we also process your personal data submitted in relation to such as:

  • The name;
  • Postal address and email address;
  • Purchase history;
  • The pages you navigated and the elements you clicked on the site.

Who has access to your personal data?

The data that is transmitted to third parties is only used to provide the aforementioned service to technology providers, to enable the distribution of physical and digital direct marketing material.

We never transmit or sell your data for commercial purposes to third parties outside the UTOPIQUE CRÉATIONS INC. company, nor do we exchange it with them.

What is the legal basis for processing your personal data?

The processing of your personal data is based on your consent when you accept direct marketing.

Right to withdraw your consent:

You can withdraw your consent to us processing your personal data at any time and object to direct marketing.

If you do so, UTOPIQUE CRÉATIONS INC. will not be able to send you any further offers or marketing information by email based on your consent.

You can opt out of email marketing by writing to us at melle@lainespechemignon.com

How long do we keep your data?

We will retain your direct marketing data until you withdraw your consent.

Regarding email marketing, we consider you an inactive customer if you have not opened any emails in the previous three years.

After this period, your personal data will be deleted.

PRIVACY POLICY AND COMPETITIONS

 

For what purposes do we use your personal data?

We will process your data when you participate in our contests. Your personal data will be used by Laines Péché Mignon (Utopique Créations Inc.) to contact contestants regarding a contest, before and after an event, to identify contestants, verify their age and place of residence, to contact winners, to award prizes and track their delivery.

 

What types of personal data do we process?

We will process the following categories of personal data:

  • Contact information such as name, address, email address and telephone number;
  • Age;
  • Information submitted as part of the competition.

Right of access to your personal data

The company Laines Péché Mignon (Utopique Créations Inc.) has access to your personal data as part of the competitions organized.

Legal basis for processing your personal data

The processing of your personal data is based on your consent when you choose to participate in a competition.

Right to withdraw your consent

You may withdraw your consent to us processing your personal data at any time. If you do so, Laines Péché Mignon (Utopique Créations Inc.) will not be able to provide you with the aforementioned services.

Data retention period

We will keep your personal data for 1 year after the end of the competition.

PRIVACY NOTICE: DEVELOPMENT AND IMPROVEMENT

 

Why do we use your personal data?

We will use the data to evaluate, develop, and improve our services, products, and systems for all our customers. Therefore, we will not analyze your data on an individual basis; all processing will be done on anonymized data.

This includes analysis to make our services more user-friendly, such as changing the user interface, simplifying communication or to highlight features commonly used by our customers in our digital channels, and to improve IT systems to increase the security of our visitors and customers in general.

Analytics is also used to continuously develop and improve the logistics flow of goods by forecasting purchases, inventories and deliveries, as well as our resource capacity from a sustainability perspective by streamlining purchases and delivery planning.

Additionally, we use the data to be able to improve our product range.

What type of personal data do we process?

We will process the following categories of personal data if you have given them to us voluntarily:

  • Customer name;
  • Postal address and email;
  • Account settings.

We will process the following categories of personal data if you have made a purchase:

  • Order history;
  • Shipping information;
  • History of payment methods.

We will also process the following categories of personal data related to cookies:

  • Ad click history;
  • Browsing history.

Right of access to your personal data

Data transmitted to third parties is only used to provide you with the services mentioned above.

What is the legal basis for processing your personal data?

The processing of your personal data, to develop and improve our services and products, is based on our legitimate interest.

How long your data is kept

We will keep your data for as long as you have a Laines Péché Mignon (Utopique Créations Inc.) account.

Your data will be deleted after your account is terminated.

Your right to object to the processing of your data

You have the right to object to the processing of your personal data based on the legitimate interest of Laines Péché Mignon by contacting melle@lainespechemignon.com.

Your account will then be deleted and we will no longer be able to provide you with our services.

PRIVACY POLICY: PERFORMANCE OF LEGAL OBLIGATIONS

 

Why do we use your personal data?

We will use your personal data to comply with legal obligations, court orders and decisions of authorities.

This includes using your personal data to collect and verify accounting data to enable us to comply with accounting rules.

What type of personal data do we process?

We will process the following categories of personal data:

  • Order number
  • First and last name
  • Billing and mailing address
  • Email address
  • Transaction amount
  • Transaction date

Who has access to your data?

The company Laines Péché Mignon (Utopique Créations Inc.) has access to your data.

We will share your personal data with IT companies that provide accounting, hosting and development solutions.

What is the legal basis for processing your personal data?

The processing of your personal data is necessary for Laines Péché Mignon (Utopique Créations Inc.) to fulfill its legal obligations.

How long will we keep your data?

We save your data in accordance with Quebec and Canadian accounting rules.

PREVENTION OF ABUSE AND CRIMES

Log files and cookies

We collect certain information through log files and cookies. These files allow us to process statistics and traffic information, facilitate navigation and improve the service for your convenience.

  1. a) Description of the cookies used by the site

This mainly concerns the following information:

  • IP address
  • Operating system
  • Pages visited and queries
  • Time and day of connection
  • Contents of a payment basket

The use of such files allows us to achieve the following objectives:

  • Improved service and personalized welcome
  • Creation of personalized consumption profiles
  • Order tracking
  • Statistical studies
  • Promotional purposes

When browsing the site, third-party cookies may be saved. These include the following third parties in particular:

COOKIES

Here is a list of cookies that we use. We have listed them here so that you can choose whether you want to allow them or not.

  • _session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
  • _shopify_visit, no data held, persists for 30 minutes from the last visit. Used by our website provider's internal stats tracking system to record the number of visits.
  • _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day. Calculates the number of visits to a store by a unique customer.
  • cart, unique identifier, persistent for 2 weeks, stores information about your shopping cart.
  • _secure_session_id, unique session identifier
  • storefront_digest, unique identifier, undefined If the store has a password, this is used to determine if the current visitor has access.

"Cookies" are small pieces of data that our website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use cookies on pages of our website where you are asked to log in or that are customizable. If you have registered with our website, these cookies help us identify you and may be necessary to provide you with the products and services you request. These cookies also provide us or our service providers with information that we will use to customize our website in accordance with your preferences. You can set your browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our website, you may not be able to take advantage of all the features of our website.

“Log files” track the activity on our website www.lainespechemignon.com and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files that record information about how you browse www.lainespechemignon.com.

In addition, the site integrates social media buttons allowing you to share your activity on the site. Cookies from these social networks may therefore be stored on your computer when you use these features.

These sites have their own privacy policies and terms of use that may differ from ours. We encourage you to review the privacy policies and terms of use of these sites.

  1. b) Opposition to the use of cookies by the site

You can object to the recording of these cookies by configuring your browser software.

If you decide to disable cookies, you can continue browsing the site. However, any malfunction of the site caused by this manipulation cannot be considered as being our fault.

OUR RESPONSIBILITY

Nothing in these terms and conditions shall exclude or limit the liability of Laines Péché Mignon (Utopique Créations Inc.) for any matter for which it would be unlawful for us to exclude or limit our liability. Laines Péché Mignon (Utopique Créations Inc.) may accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to avoid liability for fraudulent misrepresentation by us or our employees and agents. If we fail to comply with these terms and conditions, we will only be liable for losses that would be a reasonably foreseeable consequence of such a failure.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT LAINES PECHE MIGNON (UTOPIQUE CREATIONS INC.) SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF OR RESULTING FROM: YOUR USE OF OR INABILITY TO USE OUR WEBSITE; THE USE OF ANY CONTENT OR MATERIALS ON OUR WEBSITE, THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED, OR FROM TRANSACTIONS ENTERED INTO OR MESSAGES RECEIVED THROUGH OUR WEBSITE; UNAUTHORIZED ACCESS TO OR ALTERATION OF ANY TRANSMISSIONS OR DATA EXCHANGED BETWEEN US; STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR WEBSITE; OR ANY OTHER MATTER RELATING TO OUR WEBSITE. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE) EXCEED THE AMOUNT PAID, IF ANY, BY YOU IN CONNECTION WITH YOUR USE OF OUR WEBSITE. IF YOU ARE DISSATISFIED WITH ANY PORTION OF OUR WEBSITE OR ANY OF THESE TERMS OF USE, YOUR SOLE REMEDY IS TO DISCONTINUE USING OUR WEBSITE.

OUR MAXIMUM LIABILITY TO YOU FOR ANY LOSS OR DAMAGE ARISING FROM YOUR ORDER ON THE LAINES PECHE MIGNON (UTOPIQUE CREATIONS INC.) SITE SHALL BE LIMITED TO THE TOTAL PRICE OF YOUR ORDER.